Last updated: 01/08/2025
Introduction
At Amy-Lucy Clinic, we are committed to protecting your privacy and ensuring your personal data is handled securely and transparently. This Privacy and Cookie Policy explains how we collect, use, store, and protect your information when you visit our website, use our booking system, or engage with our services.
1. Cancellations and Rescheduling
We require a minimum of 48 hours’ notice to cancel or reschedule your appointment.
Cancellations made with less than 48 hours’ notice will incur a charge of 50% of the treatment cost.
Cancellations made with 24 hours’ notice or less will incur a charge of 100% of the treatment cost.
Each appointment can be rescheduled only once. Any further changes will result in the appointment being cancelled and charged in full.
These terms apply to all bookings, including pre-paid packages and courses.
2. Pre-Paid Courses
All pre-paid courses are non-refundable and non-transferable.
Treatments within a course must be taken within the validity period specified at the time of purchase.
Any unused treatments after the expiry date will be forfeited without refund.
3. Booking Policy:
Appointments can be made via our secure booking system: That Time.
Bookings are confirmed only once a deposit or full payment has been received.
Deposits are non-refundable but may be transferable if rescheduling terms are met.
4. Late Arrivals
We ask that you arrive on time for your appointment.
Late arrivals of 15 minutes or more may result in your appointment being shortened or cancelled, with charges applied as per our cancellation policy.
5. Refunds
Refunds are only issued where required by law.
No refunds will be given for completed treatments or services if you are unhappy with the results due to personal preference.
6. Medical Considerations
It is your responsibility to inform us of any medical conditions, allergies, or medication you are taking before your appointment.
Certain treatments may not be suitable for some clients based on their medical history.
7. Age Restrictions
You must be 18 years or older to undergo any injectable or advanced aesthetic treatments.
Proof of age may be requested before treatment.
8. Right to Refuse Treatment
Amy-Lucy Clinic reserves the right to refuse treatment at our discretion.
This includes situations where the treatment is deemed unsuitable or unsafe for the client.
9. Changes to Terms
Amy-Lucy Clinic reserves the right to amend these Terms and Conditions at any time.
Updated terms will be published on our website and apply to all future bookings.
10. Contact
If you have any questions about this Terms & Conditions, or wish to exercise your rights, please contact us:
Amy-Lucy Clinic
41 Brocksparkwood, Brentwood, CM13 2TJ
Email: info@alclinic.co.uk
Phone: 07943 408 555