Privacy & Cookie Policy

Privacy & Cookie Policy

Last updated: 01/08/2025

Introduction

At Amy-Lucy Clinic, we are committed to protecting your privacy and ensuring your personal data is handled securely and transparently. This Privacy and Cookie Policy explains how we collect, use, store, and protect your information when you visit our website, use our booking system, or engage with our services.

1. Data We Collect

We may collect and process the following types of personal data:

  • Identity information: Name, date of birth, gender.

  • Contact information: Email address, phone number, postal address.

  • Booking details: Appointment history, treatments requested, and preferences (via That Time).

  • Medical and consultation records: Relevant health information required for treatment planning.

  • Payment information: Where applicable for deposits or service fees (processed through secure payment providers).

  • Technical data: IP address, browser type, device type, pages viewed, and cookies.

2. How We Collect Data

We collect data through:

  • Direct interactions when you book an appointment or complete a contact form.

  • Our secure booking system provided by That Time.

  • Email and telephone communication.

  • Website cookies and analytics tools.

3. How We Use Your Data

Your information may be used to:

  • Process bookings and provide treatments.

  • Manage your account and preferences.

  • Communicate important updates, reminders, or promotional offers (with your consent).

  • Maintain accurate clinical records for safety and compliance.

  • Improve our website and service offerings.

  • Meet legal, regulatory, and insurance requirements.

4. Data Storage and Security

  • All personal records and files are stored securely on Google Drive with restricted access controls and encryption.

  • Access is granted only to authorised clinic staff who require the information to perform their duties.

  • We regularly review our data protection procedures to ensure continued compliance with UK GDPR and Data Protection Act 2018.

5. Data Sharing

We do not sell or rent your personal data. Your data will only be shared when necessary to:

  • Deliver services through our booking provider That Time.

  • Process payments via secure third-party payment processors.

  • Comply with legal obligations, regulatory requirements, or insurance needs.

6. Cookies Policy

Our website uses cookies to:

  • Improve site functionality and user experience.

  • Analyse website traffic and usage trends.

  • Remember your preferences for future visits.

Types of cookies we use:

  • Essential cookies: Required for core site features.

  • Analytics cookies: Help us understand how visitors use our site.

  • Preference cookies: Save your settings for a personalised experience.

Managing cookies:
You can adjust your browser settings to block or delete cookies at any time. However, some features of the site may not work properly without cookies enabled.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you.

  • Request corrections or updates to your information.

  • Request deletion of your personal data, where applicable.

  • Withdraw consent for marketing communications.

  • File a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been breached.

8. Contact Us

If you have any questions about this Privacy and Cookie Policy, or wish to exercise your rights, please contact us:

Amy-Lucy Clinic
41 Brocksparkwood, Brentwood, CM13 2TJ
Email: info@alclinic.co.uk
Phone: 07943 408 555